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Return & Refund Policy

No Questions asked

 

No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 7 days of the shipping date. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and along with the certification.

 

This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.

 

  • Will I have to pay for shipping the product back to you?

You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 7-day return policy.

 

  • How do I return the product to Aman Silver within 7days?

1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.

 

2. We will email you a Aman Silver Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.

 

3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Aman Silver. Note that once the package is sealed, it must not be opened unless destroyed.

 

4. Once your package is ready, just call our customer delight team and we will send a email to inform shipment tracking no.

 

5. Once your returned item is received by Aman Silver, your refund or new item will be processed shortly.

 

Returns

 

Our 7-day No Questions asked Return Policy from date of dispatch gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a exchange and you will have to pay for the shipping to and fro.

 

Conditions

 

  • Product must be returned in its original packaging
  • Product isn't used or damaged
  • Product must have the receipt or proof of purchase
  • The customer pays for the shipping costs, in case of a return

 

Lifetime policy

 

Aman Silver offers a Lifetime Exchange Policy.

 

We offer a Lifetime Exchange Policy on all purchases made from Aman Silver, within India. If the product, along with diamonds and gemstones, if any, is intact, you may return it for the current value of all the materials with a deduction towards melting and recovery costs.

 

This means your product's current value of silver, gold, diamonds and colored stones will be determined based on product specifications and the current price listed on our website. If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well.

 

A 10% of this amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products.

 

You will be given a voucher for this value which remains valid for 12 months and can be used to purchase anything, except Silver coins from Aman Silver. Please note that this voucher cannot be en-cashed.

 

Currently we offer the Lifetime Exchange Policy on orders within India only.

 

Customer Delight

 

Need help? Think we could have done something better?

 

We are listening and happy to do what we can to improve. Please let us know.

 

We can be reached at web@amansilver.com or at +91 76666 92029 between 8am-12 midnight, 7 days a week.

 

Our registered office address is:

 

"Aman House", 

Soni Bazar, Rajkot 360 002,

(Gujarat) India,

Cell    : +91 76666 92029

Email : web@amansilver.com